Unread VS Read - Must Manually Mark as Read

Knowledge Base Article

Unread VS Read - Must Manually Mark as Read

Modified on: Mon, 28 Feb, 2022 at 2:16 PM





How to mark the Conversation as read:



1. Click Mark as Read






2. Reply to the conversation manually







3. Use workflow action to edit conversation







4. Toggle on Auto Mark as Read in the workflow settings


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