How to send Images, Video, Audio and Document via WhatsApp

Modified on: Thu, 24 Apr, 2025 at 4:56 AM

TABLE OF CONTENTS

Note: You can only send WhatsApp media inside the 24 hour conversation window

Step 1:Go to the Automation tab in your dashboard.

Step 2: Click on Create Workflow, then select Start from Scratch.

Step 3: Click on the “+” icon to add a new workflow step.

Step 4: Search for “WhatsApp: Customer Service Window Check” and select it.

Step 5: Under the Open section, click on the “+” icon to add the next step.

Step 7: Choose the From Number and specify the Media Type (e.g.,Audio , image, video, document).

Step 7 : Select the from number and Media type.

Step 8: Click on Save Action to complete the step.

FAQ

Q: How do I ensure the workflow is within the active customer window?

After starting your workflow, click the “+” icon and search for: “WhatsApp: Customer Service Window Check”

This step ensures the message is sent only when the customer’s 24-hour response window is open.

Q: Can I test the media message in real-time?

Yes! Once your workflow is set up and published, you can trigger it under test conditions to ensure the media sends correctly.

Q: What media options can I send via WhatsApp?

You can send Audio files, images, videos, documents, and other supported file types through the Media Type dropdown in the action settings.

Q: How do I choose the sending number for the media message?

In the WhatsApp Media action, select the desired From Number that’s already connected to your account.