Understanding the Migration View: What You See vs. What Sub-Accounts See

Knowledge Base Article

Understanding the Migration View: What You See vs. What Sub-Accounts See

Modified on: Tue, 16 Sep, 2025 at 7:23 AM

As an agency owner, you're seeing the full suite of migration options inside the WordPress Hosting dashboard. This includes access to our premium White-Glove Migration Assistance — a service exclusively available to agencies.


What You See (Agency View)

You’ll see all three migration options:

  1. Effortless Migration with our Plugin
    One-click, fast migration via the LeadConnector Plugin.

  2. Manual Migration Made Simple
    Use the All-in-One Migration plugin to upload your .wpress file.

  3. White-Glove Migration Assistance (Agency-only)
    Submit a form to have our WordPress specialists handle the migration for you.

✅ These options are visible only to you, not to your clients or their sub-accounts.



Migration guide for Agencies: https://help.gohighlevel.com/en/support/solutions/articles/155000005010-wordpress-hosting-step-by-step-migration-guide
Contact Support for Agencies: https://help.gohighlevel.com/support/home


What Your Sub-Accounts See

Your sub-accounts will only see the two standard migration options:

  1. Effortless Migration with our Plugin

  2. Manual Migration Made Simple

They will not see the White-Glove Migration Assistance option.
They also do not see any labels or indicators revealing that there are features they are missing.

This ensures your white-label experience remains intact, and your clients won't know about the behind-the-scenes support available to you as an agency.


Migration Guide for Subaccounts: https://help.leadconnectorhq.com/en/support/solutions/articles/155000005159-wordpress-hosting-step-by-step-migration-guide


Why the Difference?

The White-Glove Migration feature is a premium benefit tailored for agency-level control and flexibility. Allowing only agency owners to access it prevents confusion for sub-accounts and protects your brand's white-label offering.


Need to Guide a Sub-Account?

If you’re guiding a client through migration:

  • You can recommend the plugin-based migration for simplicity.

  • Or handle the entire migration yourself using the White-Glove option on their behalf.

Still Have Questions?

Contact our support team or check out:

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