Error: The message was not delivered due to the "WhatsApp undelivered" error

Knowledge Base Article

Error: The message was not delivered due to the "WhatsApp undelivered" error

Modified on: Wed, 14 May, 2025 at 1:29 AM

I am facing an error. The message was not delivered due to the "WhatsApp undelivered" error



When a WhatsApp message fails with a reason Message Undeliverable it is due to the following reason



  1. Phone number doesn't have WhatsApp (If you receive a message undelivered error while sending a WhatsApp message, then first you can check if the contact number has WhatsApp activated in it or not. To check that, you can use this link: https://2chat.co/tools/whatsapp-checker.)

  2. Marketing template limit
    1. Short Explanation - The User has reached the maximum marketing template in a certain period.

    2. Long Explanation - To create high-quality user experiences and maximize marketing template message engagement. This may include limiting the number of marketing template messages a person receives from any business in a given period of time, starting with a small number of conversations that are less likely to be read. Note that the limit is determined based on the number of marketing template messages that a person has already received from any business and is not related to your business specifically.


 3:Recipient has not accepted our new Terms of Service and Privacy Policy.

 4:Recipient using an old WhatsApp version; must use the following WhatsApp version or greater:


Android: 2.21.15.15


SMBA: 2.21.15.15


iOS: 2.21.170.4


SMBI: 2.21.170.4


KaiOS: 2.2130.10


Web: 2.2132.6


5: customer might blocked the business phone number



Solutions - 


  1. Please  create and send a utility template, as there is no limit on utility templates.
  2. You can ask the customer to initiate a conversation by sending a message
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