TABLE OF CONTENTS

• Overview
• Inputs
• How It Works
• How to Set Up
• Important Considerations

Overview

We have introduced a new action under the Appointments category called Create Appointment Note. This action allows you to add notes to an appointment through a workflow.

Inputs

• appointmentId (string) – Required when using inbound webhook trigger.

• body (string, max length: 5000 characters) – The content of the appointment note.

How It Works

• If you are using any appointment-based trigger (e.g., Appointment Status, Customer Booked Appointment), the appointment ID is not required. The note will be added to the appointment enrolled in the workflow.

• If you are using an Inbound Webhook trigger, you must pass the appointment ID to ensure the note is added to the correct appointment.

How to Set Up

Action Name: Create Appointment Note

Steps to Use This Action

1. Navigate to: Automations > Create New Workflow > Start From Scratch

2. Add a Trigger:

   • Choose a trigger such as Inbound Webhook, Appointment Status, or Customer Booked Appointment.

3. Add an Action:

   • Select Add Action > Create Appointment Note.

   • Enter an action name.

Configuring Inputs

If using an Inbound Webhook trigger:

• Appointment ID: Add the appointment ID using this custom value:

  {{inboundWebhookRequest.appointmentId}}
  

• Note Body: Use the following custom value to add the note content:

  {{inboundWebhookRequest.body}}

If using an Appointment-based trigger (Appointment Status or Customer Booked Appointment):

• Appointment ID is not required.

• Note Body: You can manually enter a custom note of your choice.

Important Considerations

• If using Inbound Webhooks, ensure that the webhook payload includes both appointmentId and body for seamless functionality.

• The body field has a maximum limit of 5000 characters.

This feature allows businesses to efficiently log appointment-related notes directly through workflow automation, reducing manual effort and improving organization.